Meet our Support team
A day with us
At Yuki, we start each day together during our Support Daily. This is our chance to discuss open tickets and catch up for a while. After this daily meeting, we get to work on tickets, chats and phone calls, striving to transfer as much knowledge as possible to our Partners.
At 12:00 there will be a delicious, fully catered lunch waiting for you. After the break you may have some meetings scheduled, followed by further handling of tickets, chats and phone calls. The working day ends around 17:00/17:30, where you'll get everything ready for a smooth start the next day.
With us, you will have the opportunity not only to further develop your skills in Service, but also to contribute to projects that improve our services. Moreover, there are regular customer appointments on the agenda, both online and on location, where you can really make a difference in our customer relations. This way, almost every day looks different!
-
It's wonderful to be part of a support team where we not only help our partners, but also dominate the charts in the karaoke bar!
Our mission?
Providing innovative, personal and solution-oriented service with the goal of maximising the Yuki product knowledge.
Achievements we are proud of
-
We achieve an average Customer Satisfaction Score of 90%.
-
Every year we organise a Partner Day where we discuss all new features with our partners.
-
We introduced our ChatGPT assistant this year so we can help our customers even faster and better.
-
We resolve 95% of all tickets within 2 days!
Connect and discover
We get it - you're curious about our Support team and wondering if you're a good fit with us. Feel free to connect, and share a joke to see if our sense of humour aligns! We're on standby to hear from the next member of our support squad who not only answers the call but does so with a smile that can be heard through the phone!